Our Refund and Returns Policy is designed to build trust between customers, resellers, and suppliers.

1. Return Window

• Customers can request a return or replacement within 7 days of receiving the product.
• To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging.

2. Refund Eligibility

• Valid Reasons for Returns:
  • Damaged or defective item received.
  • Incorrect product (wrong size, color, or item) sent by the supplier.
  • Product significantly differs from the website description.
• Non-Refundable Items: Opened cosmetics, undergarments, custom-made items, and digital products.

3. Commission Reversals

• In the event of a successful return and refund, the commission generated for that product across Affiliate will be reversed from the respective wallets to prevent fraud.

4. Processing Time

• Once the returned item is inspected by the supplier or our quality check team, refunds will be credited back to the customer’s wallet or original payment source within 5-7 business days.